1. Delete Your Account in the App

The fastest way to delete your account is right inside Chorby. You'll need to be on a parent device in parent mode, with parent controls enabled and an internet connection:

Open Chorby on your device (parent mode).
Go to Settings → "Account & Login."
In the Account section, tap "Delete Account and Data."
Read the account or household warning and confirm the action. Enter your Parent PIN when prompted.

After a successful request, the requesting device signs out. If you own a household, the request closes that household on our servers and schedules its family data for permanent deletion after 30 days. If you joined someone else’s household and do not own one, it removes your account and membership immediately; the other members and their shared family data remain.

Deleting your account does not cancel an App Store or Google Play subscription. Cancel in the store where you originally subscribed, even if you now use a different type of device. For App Store purchases, use iOS Settings → your name → Subscriptions. For Play purchases, use Google Play → Payments & subscriptions → Subscriptions, or visit play.google.com/store/account/subscriptions.

2. What Your Request Covers

A household owner’s request covers that household’s family data, including:

Child profiles in that household
Tasks, completions, and history
Associated profile, reward, and task-proof photos
Gems (points), rewards, and redemption history
Allowance settings and transaction history

Your login and information still needed for a new or other active household are retained. A co-parent’s account-removal request covers their own account and membership; it does not remove another person’s household or its shared records. Removing or replacing a displayed image does not always erase its stored file. Contact [email protected] for help deleting stored copies, including files no longer visible in the app. See our Privacy Policy for retention details and the data we may retain for legal compliance, fraud prevention, or dispute resolution.

3. Household Deletion Timeline

After a successful request: the household closes on our servers and the requesting device signs out. Other devices apply closure when they reconnect; copies already cached offline may remain visible until then
For 30 days: the closed household is held for recovery if deletion was accidental
After 30 days: the household’s scheduled permanent-deletion process runs; recovery is no longer available. No purge-completion email is sent
Within 90 days: residual copies in encrypted backups are purged

This 30-day window applies to a closed household. If you only joined another household and do not own one, your account and membership are removed immediately without this household-recovery window.

4. Changed Your Mind? Restore Within 30 Days

If you closed a household by mistake, contact [email protected] within 30 days from the email address associated with your account to request recovery. We verify your identity before restoring access. You can instead sign in and Start Fresh with a new household. Starting Fresh keeps your login and new household; it does not restore the old one. Recovery of the closed household is no longer available after its 30-day window. This window does not apply to a co-parent account removed immediately.

5. Can't Access the App?

Email [email protected] from the email address associated with your account and request deletion. We will verify your identity before starting the applicable household-closure or account-removal process above. If you cannot use that email address, contact support for help with account verification.

6. Deleting an Individual Child

To remove one child profile without closing your household, open the Family tab, tap the settings gear on the child’s card, scroll to the bottom of their settings, and tap Delete Member. Read the warning and confirm. The rest of the household stays active. For help deleting stored images no longer shown in the app, contact [email protected].

Delete Your Account & Data