Support
We're here to help your family get the most out of Chorby.
1. Contact Us
The fastest way to reach us is by email.
- General questions — support, privacy & data, and legal: [email protected]. We typically respond within 1-2 business days.
- Content & abuse reports: [email protected]. We act on content and abuse reports within 24 hours.
2. Frequently Asked Questions
Many common questions are answered in our FAQ.
3. Managing Your Subscription
Chorby subscriptions are billed by the store you originally purchased from, even if you now use Chorby on a different type of device. Cancelling takes effect at the end of the current billing period. Deleting your Chorby account does not cancel the subscription.
- Apple App Store (iPhone or iPad): open Settings → your name → Subscriptions → Chorby. See Apple’s subscription guide.
- Google Play (Android): open the Google Play app → profile → Payments & subscriptions → Subscriptions → Chorby, or visit play.google.com/store/account/subscriptions. See Google Play’s subscription help. Refunds for Play purchases follow Google Play’s Refund Policy. You can also contact [email protected] for help with a Play refund request.
4. Deleting Your Account
Household owners can request household deletion; a parent who joined someone else’s household can remove their own account without deleting the shared household. For instructions, recovery windows, and data-retention details, see Delete Your Account & Data.
5. Privacy & Safety
Chorby is a private family app managed by parents and legal guardians. Adults manage the household and authorize supervised child profiles. Within Chorby, household content is available to authorized family members, not the public or other households. Our providers process data to operate these features. Learn about the information used and the controls available to parents in our Privacy Policy.
6. Reporting an Issue
In-app issue reports open your email app with account and family identifiers, your account email, and app/device details already included. You can choose to attach recent diagnostic logs, which may contain child and family identifiers and task text. These optional logs are separate from Chorby’s minimized crash reports. Review the message and attachments before sending; without logs, the account and device details are still included. See our Privacy Policy for more about support communications.